Get Help with Your Taxes In-Person
You need to make an appointment to visit a Taxpayer Assistance Center (TAC). To make an appointment:
Choose the office that has the services you need:
To see the services available, click on "Services Available" in the table below
Not all services are available at every TAC office
Call the appointment number for the office you need to visit
Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you.
Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.
Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.
Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC.
Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. This method of face-to-face service is now available at selected IRS partner locations.